Safer play tools and support in every province

Updated September 28, 2026

Gambling should be something you choose to do for fun, with money you can afford to lose. For most people it stays that way. For some it slowly becomes something else, and it is much easier to put a limit in place early than to repair things later. This page lists the tools in your Betty account, the signs worth watching for, and where to find free help in your province.

All of the tools below work wherever you sign in. You do not need to be in Ontario to lower a limit, take a break or self-exclude.

The tools in your account

Deposit limits

Set a cap on how much you can deposit per day, per week or per month. You can use one, two or all three at the same time. Once you reach the cap, further deposits are blocked until the period resets. Lowering a limit takes effect immediately. Raising one does not happen instantly, which gives you some time to think it over.

Reality-check reminders

A reminder appears after a set amount of playing time and shows how long you have been at it and how much you have won or lost in that session. It is easy to lose track of time with a slot. The reminder breaks that spell for a moment so you can decide, rather than drift.

Time-outs

A time-out locks the account for anything from 24 hours up to 6 weeks. During that period you cannot deposit or play, and promotional messages stop. You can still sign in to withdraw your balance. A time-out cannot be cancelled early, and that is deliberate.

Self-exclusion

Self-exclusion is for when a short break is not enough. It closes your access to Betty for at least 6 months, and you can choose longer. While you are excluded, we do not let you open a new account and we send you no marketing. When the period ends, access does not come back automatically; you have to ask for it.

How to set a limit

Sign in to your Betty account.
Open your account menu and choose the safer play section.
Pick the tool you want: deposit limit, reminder, time-out or self-exclusion.
Enter the amount or the length of time and confirm.

That takes about a minute. If you would rather someone do it with you, ask in live chat or email our help desk and a member of the team will walk you through it. Staff can apply a time-out or self-exclusion on your behalf once you confirm it is what you want.

A sensible way to start

Before your first deposit, decide what a normal month of entertainment spending looks like for you, then set the monthly limit a little under that. Add a daily limit if you tend to play in bursts. Most people who use limits say the best time to set them was before they needed them.

Warning signs

None of these on its own means there is a problem. If several sound familiar, it is worth taking a step back.

You spend more than you planned, and it happens often.
You chase losses by depositing again to win back what is gone.
You borrow money, use bill money or sell things to keep playing.
You feel irritable or restless when you try to cut down.
You hide how much you play from a partner, family or friends.
Gambling takes time away from work, school, sleep or people you care about.
You play to escape stress, loneliness or a low mood.

If you are worried about someone else, the same list applies. The helplines below also speak with family members and friends.

Free help, province by province

Each province has its own confidential support service. You can call the one where you live or where you are staying, and the call costs nothing.

Province	Phone	Service and hours
Ontario	1-866-531-2600	ConnexOntario, any hour, every day
British Columbia	1-888-795-6111	Gambling Support BC, the province's own service
Alberta	1-866-332-2322	Alberta's Addiction Helpline, which also covers gambling
Manitoba	1-800-463-1554	The Manitoba gambling helpline, open 24 hours
Quebec	1-800-461-0140	Jeu : aide et référence, in French or English

The Responsible Gambling Council is an independent Canadian organization with plain guides on how gambling works, how to keep it in check and how to support someone close to you.

You do not have to wait until things feel serious before calling. Counsellors hear from people at every stage, including those who only want to understand their own habits better.

Habits that help

Treat what you deposit as the cost of an evening out, not as a way to make money.
Decide your stopping point before you start, and stop when you reach it, win or lose.
Avoid playing when you are upset, tired or have been drinking.
Take regular breaks away from the screen.
Keep gambling separate from money meant for rent, groceries and bills.

Games are built so that, over time, the house keeps a share of what is staked. A good night is luck, not a system, and a bad night cannot be fixed by playing longer.

What we do on our side

Our team is trained to recognize patterns that can point to harm, such as sharp increases in deposits or very long sessions late at night. When we see them, we may contact you, suggest a limit or pause your account while we talk. We would much rather check in unnecessarily than miss someone who needed a nudge.

We also keep people under 19 out. Age is checked at registration and during verification. If you share a device with young people, a parental control program adds a further layer; many are free.

Staying safe while away from Ontario

A lot of our players travel between provinces. Since real-money play pauses whenever you leave Ontario, a trip can be a natural moment to review how things are going. You can sign in from Quebec, BC, Alberta, Manitoba or anywhere else to look at your history, adjust limits or start a time-out. Our regulatory information page explains what else works while you are away.

Talk to us

If you are not sure which tool fits, write to our help desk or open live chat. Asking for a limit or a pause never gets you a sales pitch in return. More ways to reach us are on the contact page.